This Refund Policy applies to purchases of digital AI-image orders from ALLIMOOD through Telegram. Each ALLIMOOD order is currently a one-time purchase for one personalised AI-generated image and is paid for using Telegram Stars.
This Refund Policy is issued by Pavel Alimov, an individual operating under the name ALLIMOOD. Payment-support questions may be sent to support@allimood.com. The official website is https://allimood.com.
1. What this policy covers
This policy covers the Telegram Stars paid to ALLIMOOD for an ALLIMOOD order. It does not cover your separate purchase or top-up of Telegram Stars from Telegram, Apple, Google, Fragment, or another supported provider. Those transactions are governed by the provider's own terms.
The current ALLIMOOD order price is 150 Telegram Stars. If the price changes in the future, the Telegram invoice shown before payment is the controlling amount for that order.
2. Refund option before you accept the result
After ALLIMOOD delivers a generated result, the bot may offer Accept, Retry, and Refund controls.
If the Refund option is available and you select it before accepting the order, ALLIMOOD will close the order and initiate a refund of the Telegram Stars paid for that order through Telegram.
If you select Retry, the same paid order continues. A Retry offered within the order does not create a second paid order. The number of available retries is controlled by the order flow shown in the bot.
3. Technical failure or undeliverable order
If ALLIMOOD cannot complete a paid order because of a technical failure, provider failure, unsupported source file discovered after payment, or another problem that prevents delivery of the paid service, ALLIMOOD will use the applicable safe failure/refund process.
If a paid order cannot be delivered as required, the full Telegram Stars payment for that order will be refunded.
A refunded order does not restart automatically. You may begin a new order later if you wish.
4. Accepted and completed orders
When you select Accept, you confirm that you accept the delivered result and the order is completed.
After Accept, a completed order is not refundable solely because you later change your mind, prefer a different artistic result, or expected a different appearance. AI-generated images are probabilistic and can vary in likeness, details, styling, composition, hair, clothing, background, and other features.
This section does not limit any refund, cancellation, consumer, or statutory right that cannot lawfully be excluded.
5. Duplicate or incorrect charges
If you believe that the same ALLIMOOD order was charged more than once, that you were charged incorrectly, or that a payment was recorded against the wrong order, contact support@allimood.com.
Please include your Telegram username or user identifier and any transaction information visible in Telegram. Do not send passwords, Telegram login codes, wallet seed phrases, private keys, or other authentication secrets.
Where our records confirm an incorrect or duplicate ALLIMOOD charge, we will use Telegram's Stars refund mechanism to correct the transaction where available.
6. How ALLIMOOD refunds are issued
ALLIMOOD refunds are issued through Telegram to the Telegram account that made the original payment. ALLIMOOD does not refund a bot purchase by sending cash, cryptocurrency, bank transfer, or a payment to a different Telegram account.
The time required for refunded Stars to appear is controlled by Telegram and may not be instantaneous.
Telegram provides developers with a Stars refund mechanism for successful bot payments. Telegram's own Stars terms and payment systems also apply.
7. Affiliate purchases and refunds
If an ALLIMOOD purchase was attributed through Telegram's native Affiliate Program, a customer refund is still processed according to this Refund Policy.
Telegram controls affiliate commission accounting. Telegram may reverse or debit affiliate commission associated with a refunded purchase. ALLIMOOD does not require the customer to recover affiliate commission from the affiliate and does not reduce the customer's refund because an affiliate commission was credited.
8. Purchase of Stars is separate from purchase from ALLIMOOD
Buying Telegram Stars from Telegram, Apple, Google, Fragment, or another supported provider is separate from spending those Stars on ALLIMOOD.
ALLIMOOD can refund a qualifying payment made to ALLIMOOD. ALLIMOOD cannot cancel or refund your separate purchase of Stars from another provider. Telegram's current Stars terms state that purchases of Stars themselves are generally final.
9. Fraud and abuse
ALLIMOOD may investigate refund activity that appears fraudulent, deceptive, automated, manipulated, or abusive. We may restrict access to the Service where reasonably necessary to prevent fraud or protect the Service.
Nothing in this section limits rights that cannot lawfully be excluded.
10. Support
For questions about an ALLIMOOD order, charge, or refund, contact:
Email: support@allimood.com
Postal address: Unit 171124, PO Box 7169, Poole, BH15 9EL, United Kingdom